PJSC TransContainer’s online store was launched in 2013, this service allows the Customers to execute an order for cargo container transportation in the online mode, calculate the cost of the services independently, monitor the state of the order fulfillment and location of the container, view the record of the orders executed in the personal account. The service also allows paying for the services ordered by a bank card.
Previously the User of the iSales online-service upon ordering container transportation online could only receive text information on the cargo whereabouts and on the operations performed with the container. In most cases the name of the freight station was not informative for the Customer and he or she had to search for the station name in other sources in order to find the container’s location.
Now it is possible to track the cargo on a map.
“Implementation of the container’s location display on a map is a significant step towards our customers. Thousands of inquiries sent on a daily basis to the address of our company regarding containers’ location and tracking now have a simple solution – usage of the online-service for intercommunion with PJSC TransContainer. This step will definitely result in increase in labour productivity of our company as well. But we are moving beyond and we have already planned a number of modifications which can considerably increase the sales of our services via the Internet, including creation of a mobile app by the end of the year 2016”, emphasized Alexander Podylov, Deputy Director of Sales and Commerce of PJSC TransContainer.
Specific character of the location data is provision of the information on the latest process operation performed with the container at a railway station instead of GPS-coordinates of the container on a real time basis. At the same time the information-computing system “Perevozki” (ICS Perevozki) developed for automation of the business processes of the companies involved in transportation contains a vast database of geographic coordinates of the freight stations (about 8 000) which allows to define the container’s location with reasonable accuracy.
It will take the system only 1-2 seconds to receive and display on the map information about container’s location under any order in the online mode, the system does not calculate it in advance nor store the information. The map automatically scales so that all the containers under an order fall within visible area.
“The availability of proper inner system of control over order fulfillment and usage of open standards of development and integration of software made it possible to solve the problem of containers’ location display on the map under an online-order in the shortest possible time (4 days before launch into commercial mode)”. In the future we are planning to elaborate the service by realizing the possibility to show on the map the history of each container movement, supply of a container to the Customer’s places of loading and unloading, interactive messages on the reasons for emergency situations”, noted Sergey Denisov, Deputy IT-Director of PJSC TransContainer.
iSales store was created on the basis of ICS Perevozki designed by Lester IT Company. Visualization of the location data under the orders executed in iSales is possible because of integration of ICS Perevozki and CITTrans reference system on the level of web-services and API.