PJSC TransContainer has accepted the 10-millionth (from the Company’s establishment) order for container transportation. It is symbolic that the order via iSales on-line store – an exclusive product of PJSC TransContainer – is made in year when the Company celebrates its 10th anniversary. The customer, who made the order, got a 50% discount for the service.
iSales service was developed in 2013 and it allows customers to calculate cost of services, arrange cargo transportation in containers on-line, monitor status of the order fulfillment and dislocation of the container, review archive of orders executed in the personal account.
Besides iSales on-line store the loyal customers of the Company have an access to comprehensive customer portal where they can make requests and receive rates calculation, make orders for freight forwarding service, review shipping information, details of the current contract, history of the orders fulfilled, control over flow of funds on the current account, receive bills for payment, certificates about works performed, account reconciliation statements and invoices, and all that – worldwide. The customer portal allows carrying out paperless document circulation by receiving and signing accounting documents with electronic signature.
The sales channels of PJSC TransContainer base on the inner centrally directed system of sales and production automation, thus the customer works under single contract and rates and receive “through” service throughout the entire territory of PJSC TransContainer’s presence. Every day the system processes up to 5 000 orders and serves about 2 500 customers. In August 2016 the orders executed via PJSC TransContainer’s electronic sales channels accounted for almost 50% of all the orders.