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How to cooperate with PJSC TransContainer

How to cooperate with PJSC TransContainer

You can cooperate with us in any way convenient for you:

  1. Call our 24/7 line at 8 (800) 100-22-20 and our operator will give you detailed instructions regarding the procedure for starting to work with us.
  2. Contact any of our regional representative offices operating both in Russia and abroad.
  3. Use iSales - our online service that can help you calculate the cargo transportation price and place an order in any of the following two ways at your convenience:

-        Sign a freight forwarding agreement in an office of PJSC TransContainer. In this case you will be given an access to the premium (PRO) version of iSales online service and contact details of your personal manager for consultations on the issues of your interest. The PRO version offers maximum functionality for your iSales personal account. We recommend using the PRO version to our regular customers or those who would like to become one.

-        Register in iSales service on your own from anywhere in the world. Thereby you save your time as you do not need to visit our office and get access to the basic (LITE) version of iSales online service. LITE version assumes that you’ll have to conclude an electronic freight forwarding agreement for every new container transportation of your cargo. Functionality of the LITE version is limited comparing to the PRO version, i.e. the former does not provide for placing international transportation orders, orders for transportation of hazardous and perishable cargo, household items. However, orders for Russian internal traffic placed in the LITE version envisage that PJSC TransContainer will undertake the main consignor’s functions at the dispatch station for you, thus considerably saving your time. It will save you the trouble of getting into all the details of container transportation, so that you will only need to load your cargo in the container and then monitor the status of executing your order via your personal account. We recommend using the LITE version to customers who need nonregular, one-time container transportation operations within Russia.

How can I calculate the cost of transportation of my cargo?

How can I calculate the cost of transportation of my cargo?
You can calculate the cost for PJSC TransContainer services on your own using our iSales service. You just need to fill in the fields: departure address, destination address, type of the cargo and follow instructions of the service. After that, select the required loading date in the calendar, specify the container type, the number of containers needed and weight of the cargo in one container. If you have entered all the parameters required for transportation correctly, the Calculate button will become available. After you press the button, you will be offered available transport solutions. If doing this you have any further questions or need assistance, please do not hesitate to contact our qualified specialists via online consultant or by calling our helpline at 8 (800) 100-22-20.

After the calculation, the system gives several cost options, what is the difference?

After the calculation, the system gives several cost options, what is the difference?

Given the wide geography of our activities, our system is tuned to offering all transport solutions available which comply with the parameters of your search. Accordingly, differences in the price may be due to the different geography of the transportation routes entered by you, as well as the list of the services provided. You can use the Services Provided link provided in each transport solution card to study the options offered in detail. Click the link to get complete information on the services included in any of the transport solutions and affecting its price.

How to restore my password for access to my personal account for iSales

How to restore my password for access to my personal account for iSales

-        LITE version: Use “I Forgot My Password” link in the authorization window to reset your password.

-        PRO version: Contact the PJSC TransContainer regional representative office that you have an agreement with to reset your password.

How can I change the loading date and postpone container supply if I (our company) paid for the transportation on order No. ... or invoice No. ... dated __.__.2018 if the funds have not arrived in due time?

How can I change the loading date and postpone container supply if I (our company) paid for the transportation on order No. ... or invoice No. ... dated __.__.2018 if the funds have not arrived in due time?

-        LITE version: You can use the Feedback link after you authorize on the website to send a request for the appropriate date modification.

-        PRO version: Contact the PJSC TransContainer regional representative office that you have an agreement with, or use the Feedback link after you authorize on the website to send a request for the appropriate date modification.

How can I change the details in my profile (address, etc.)?

How can I change the details in my profile (address, etc.)?
You can update your profile as appropriate on your own in your personal account with the Master account.

How long can the container be kept at the terminal after arrival?

How long can the container be kept at the terminal after arrival?
The free storage period of container with cargo, as well the paid storage price is provided for in the commercial terms of the freight forwarding agreement concluded.

How can I check the container location?

How can I check the container location?

Two ways are available to get such information:

1.       Go to My Orders section, find the number of the relevant order and click the Location link to track your container’s location.

2.       Select the Tracking tab at the top of the page where you can calculate the transportation cost, enter the container or the order number to track your container’s location.

How can I withdraw unused funds from my account?

How can I withdraw unused funds from my account?
If you need to withdraw any funds, previously transferred to your account but not yet used for payment, send the respective request to us in a way convenient for you.

What to do in case of any technical problems with i-Sales (cannot log in to personal account, cannot place an order, etc.)?

What to do in case of any technical problems with i-Sales (cannot log in to personal account, cannot place an order, etc.)?

 If you have any technical problems, update the page (CTRL+SHIFT+R / CTRL+F5 or the relevant shortcut keys depending on your browser). If the problem exists, please use your registered email address to contact with servicedesk@trcont.ru and describe your problem.

What are the peculiarities of transportation of household items?

What are the peculiarities of transportation of household items?
If you need to transport household items, please refer to the special terms and conditions, prepare the list of your cargo items and be ready for visual inspection of the content at the receiving terminal.

Is transportation of passenger car and personal items in one container permitted?

Is transportation of passenger car and personal items in one container permitted?
Yes, such transportation is permitted subject to compliance with all the requirements to safety and reliable fastening of the cargo.

Where can I find your framework agreement?

Where can I find your framework agreement?
Our framework agreement is available on our website. To familiarize with its terms and conditions, select Our Services section - Freight Forwarding Agreement from our site’s main menu.

What are the deadlines for payment of the order?

What are the deadlines for payment of the order?

Pursuant to the terms of the Agreement, the Customer makes 100% advance payment for the Services agreed upon in the Order, unless otherwise specified in the Agreement. Shall the funds on the Customer’s Personal Account be insufficient to provide the Services under the Order made, the Customer is granted 3 (three) business days (7 (seven) business days for international payments) from the date when the Order is registered in PJSC TransContainer information system to credit the funds to the Personal Account. The order is cancelled, if the funds are not credited to account within the specified deadline and/or after 12.00 pm of the day preceding the commencement date of providing the Services.

How can the cargo be appropriately placed and fastened in the container?

How can the cargo be appropriately placed and fastened in the container?
Click the respective link and go to the Requirements to Placement and Fastening of Cargo section to familiarize with the relevant information.

How can I buy a used container?

How can I buy a used container?
PJSC TransContainer sells decommissioned containers, surpluses of materials and other tangible assets non-used in the production (including metal structures originating from decommissioned containers). The list of products available for sale is available at https://market.trcont.com/ section. This resource contains information about the products available at different container terminals, contact details and details for placement of orders for product purchase.

How can I leave a comment on PJSC TransContainer work (acknowledgment, wish, problem statement)?

How can I leave a comment on PJSC TransContainer work (acknowledgment, wish, problem statement)?
You can send your message via the Feedback Form on the website, or by email to trcont@trcont.ru, or contact your personal manager according to the relevant contact details provided to you. You can also express your wishes or requests by calling our helpline at 8-800-100-22-20.

How can I find information regarding the address, contact details and working hours of PJSC TransContainer offices?

How can I find information regarding the address, contact details and working hours of PJSC TransContainer offices?

Details of our representative offices are given on our website in the Geography section. Once you specify your location, the system will show you the closest sales offices.