On this page you will find all the relevant forms, documents and information you need to work with us on your rail container transportation requirements.
By becoming familiar with the terms of service, settlements, technicalities, terms and abbreviations you can more easily optimise your Transcontainer service, and make your freight forwarding and delivery even more efficient.
Reference information of branches (documentation and price lists) is located in the section "Our services".
If you have any questions, please don’t hesitate to contact us.
Committee for Development of Contractual Relationships with Customers
The Committee for Development of Contractual Relationships with Customers has been established at PJSC TransContainer headquarters for consideration of issues arising when entering into and fulfilling forwarding contracts.
1. Customers of PJSC TransContainer are entitled to apply to the Committee on the following issues:
a) obtaining additional clarifications regarding interpretation of the contract terms and conditions, procedure for application of its provisions in the event that the Customer has any doubt or objection to clarifications of representatives (agents), structural units of PJSC TransContainer;
b) provision of explanations, reasons for submitting incorrect information regarding the name and the weight of the Goods for the purposes of non-inclusion in / exclusion from the Register of persons who have given an incorrect indication of the name and characteristics of cargoes in orders and/or shipping documents under freight forwarding agreements, as well as consideration of the question regarding imposing a penalty for the said breach of the Agreement;
c) coordinating transportation of hazardous, perishable and other categories of Goods on TransContainer – the Consignor and/or the Consignee basis;
d) resolving the issue of taking photographic evidence by the Customer;
e) settling a dispute, conflict situation between the Customer and a structural unit of PJSC TransContainer provided that the Customer’s application to the relevant structural unit of PJSC TransContainer has failed to yield the desired results.
2. For the purposes of consideration of any of the above-mentioned issues at a meeting of the Committee, the Customer shall apply by sending a scanned copy of the letter signed by the Customer’s authorized person to the electronic address email@example.com.
3. The application shall contain a description of the situation, reasoning behind the Customer’s request, details of the agreement concluded with
PJSC TransContainer, contact number, as well as other information which may be necessary. The application shall be submitted with an attachment of copies of the relevant documents and other evidence in support of the Customer’s position.
The Committee is entitled to demand that the Customer submits originals of the documents attached to the request, as well as relevant additional materials and information for the purposes of comprehensive and full consideration of the Customer’s application.
If necessary, as agreed upon between the Committee and the Customer, the Customer may directly participate in the meeting of the Committee.
4. When applying to the Committee, in addition to the requirements of Clause 3, the following shall be taken into account:
4.1. If the Customer applies under Sub-clause a) of Clause 1, it is necessary to describe the situation that caused issues regarding interpretation of the agreement terms and conditions, and submit a copy of correspondence with representatives/structural units of PJSC TransContainer.
4.2. If the Customer applies under Sub-clause b) of Clause 1, the application shall be submitted with attached copies of the order, shipping document, certificate or any other document made as evidence in support of non-compliance of the name or weight of the Goods, documents challenging such certificate and other documents in evidence of the facts or in support of the Customer’s position on the matter in question. If such documents are available to PJSC TransContainer, it will be sufficient to provide reference to the title and details of the relevant documents.
4.3. If the Customer applies under Sub-clause c) of Clause 1, the Customer’s application shall be submitted through PJSC TransContainer branch at the Customer's location.
The application shall additionally include the reasoning behind the Customer’s inability to act as the consignor and/or the consignee.
4.4. If the Customer applies under Sub-clause d) of Clause 1, the Customer’s application shall be submitted through PJSC TransContainer branch at the Customer's location.
The application shall be submitted with an attached scanned copy of the inspection certificate documenting the technology of loading / unloading of the Goods in / from the container / wagon by the Customer’s entity, regarding unavailability of photographic evidence and impossibility / irrationality of verification of the accuracy of the cargo loading in the container, as well as any other evidence or technology solutions that provide means to verify the compliance.
If the Customer is a restricted access enterprise, documents confirming this status shall be submitted.
4.5. If the Customer applies under Sub-clause e) of Clause 1, a copy of correspondence between the Customer and PJSC TransContainer structural unit shall be additionally attached to the application.
5. When the Customer’s application is received and accepted for consideration on the merits by the Committee, the respective notification will be sent to the Customer by email to the address from which the Customer’s application was delivered.
6. If the Customer fails to comply with the established requirements, the Customer’s application shall not be considered, whereof the Customer will be informed by email to the address from which the Customer’s application was delivered.
The Committee is entitled to dismiss the Customer’s application, if consideration thereof may result in unreasonable delay in resolving the issue, expiry of the limitations period, etc.
7. The Committee will consider the Customer’s application within 10 working days. In the event of provision of incomplete information by the Customer, insufficiency of the evidence presented, necessity to receive originals of the documents presented, as well as occurrence of any other circumstances preventing timely consideration of the application on the merits, the said period shall be extended.
8. Following the consideration of the Customer’s application at a meeting of the Committee, the reply will be sent to the Customer by email to the address from which the application was delivered.
Reasons of cargo delays
1. The most common reasons of Cargo delays at the Port:
- absence of the Order;
- absence of payment for the Order;
- arrival of the Cargo in quantity exceeding the approved one;
- incompliance of the information stated in the issued declaration in respect of the Cargo with the information stated in the bill of lading or results of the inspection, weighing or other operations carried out at the Port;
- arrival of the Cargo in violation of the approved time limit for delivery;
- arrival of the Cargo non-compliant with the approved list;
- incorrect addressing of the Cargo;
- arrival of the Cargo prohibited for import (export), transportation or transshipment in accordance with the law of the Russian Federation;
- non-compliance of unit size of the SOC container specified in the Order with the actual data upon arrival or the data specified in the bill of lading, as well as the in declaration in respect of the Cargo issued by the customs;
- necessity to secure the cargo in the container;
- arrival of the Cargo loaded on the vehicle in violation of the requirements of applicable technical regulations, provisions of standards and (or) guidelines for placing and securing the Cargo in the container provided for by the law of the Russian Federation and the legislation of the Customs Union;
- the Customer’s failure to comply with the requirements of technical specifications for placing and securing of cargo in containers, including arrival at the Port of a container with a piece of cargo which weight exceeds 1.500 kg in the absence of developed and approved LTC (local technical conditions) and in the absence of photos confirming proper placing and securing of cargo in the container according to the requirements of technical specifications or LTC;
- arrival of a container at the Port with cargo not suitable for transportation by rail/road in this container type or with cargo which requires development of special terms, LTC or any other additional permissions for transportation by the said modes of transport;
- elimination of container defects;
- arrival at the Port of a container with technical defects or commercial malfunctions which prevent handing over the container to the carrier for further transportation by rail and/or road (defect or absence of a seal, shifting of the cargo, unlocked handles of locking devices, loose fitting doors, holes, cracks, bends and cuts of container elements, defects of the container floor, absence of a stencil board or CSC plate and other);
- absence of release of the Line;
- absence or incorrect information/documents;
- absence of documents and photos in respect of hazardous cargo;
- non-compliance with the time limit for provision of documents;
- improperly executed shipping documents;
- absence of a correction letter from the consignor;
- correction of the bill of lading data upon initiative the Customer or for elimination of errors/omissions due to the fault of the Customer or failure to submit or late submission by the Customer of corrections of the bill of lading data bearing the seal of the customs authority upon the container’s arrival at the Port;
- absence of an inspection certificate, withdrawal protocol or other customs documents;
- late notification about issue of the declaration;
- incorrect issue of the declaration;
- correction of data regarding weight and number of places after weighing or inspection at the temporary storage warehouse (TSW);
- late provision by the Customer or its customs representative of the customs declaration for the Cargo (for entire quantity and weight of the cargo in the container);
- late confirmation of issuance of the customs declaration for the Cargo in the Port’s Information System;
- correction of the Cargo name at TSW;
- presence of the customs authority’s delay mark in the Port’s Information System;
- late provision to the marine carrier (its agent) or directly to the customs authority of the documents necessary for issuance of the permit for the cargo import into the Russian Federation (certificates, SRC, phytosanitary and quarantine documents, letters regarding the area of application and other approvals for import of cargo);
- imposition of any control measures (inspection, survey, weighing and other) by the customs authorities or any relevant regulatory or law enforcement agencies;
- detention of the Cargo by the customs authorities or any relevant regulatory or law enforcement agencies;
- absence or late provision of proper translation into Russian of the name of cargo placed in the container for stating this information in DO-1 or non-compliance of the issued declaration for the Cargo with the previously provided data;
- delay in processing or dispatch of the container upon the Customer’s request;
- actions connected with partial or full unloading, transshipment, repacking, inspection of the container upon the Customer’s initiative;
- in other cases.
2. In case of demurrage of the Cargo at the Port, all extra costs shall be paid / reimbursed to TransContainer by the Customer except the cases when the demurrage occurred due to TransContainer’s fault).
Responsibility for falsification of cargo information
Please note that the legislation of the Russian Federation provides for liability of shippers to carrier for the distortion in the traffic documents information on the name and properties of the goods, and the amount of such liability is essential.
In particular, article 98 of the Federal law "Charter of railway transport of the Russian Federation" for these violations provide recovery from shipper of fine in the amount of a fivefold payment for transportation of cargoes. In accordance with paragraph 3 of article 35 of the Federal law "the Charter of road transport and urban ground electric transport" for the distortion of information on properties of cargo from shipper is charged a penalty of twenty percent of fare reimbursement to the carrier of the damage.
In 2016 in order to counter terrorism and ensure public safety, changes in legislation, which imposes on carrier obligations in terms of verification provided by client to information on properties of cargo, conditions of its transportation, etc.
In order to avoid cases of distortion of information on the name and properties of the goods, PJSC "TransContainer" in the new standard contract of transport expedition provided the following.
In paragraph 2.3.6 of the General conditions of rendering of services of transport expedition (further – General conditions) establishes an obligation of the client to ensure the photographs of the cargo in the container. To implement this duty, the simplification of this procedure PJSC "TransContainer" developed a mobile application that allows customers to transfer to PJSC "TransContainer" materials photographic recording of results loading of cargo in container.
Paragraph 6.4.1 of the General conditions establish the liability of the client for the misrepresentation of the name of goods in the form of a fine in the amount of 500 000 (five hundred thousand) rubles.
From 1 December 2017 organized the register of persons who make a false indication of name of the goods (hereinafter – the Register). Rules of maintaining the Register will be posted on the website of PJSC "TransContainer". Inclusion in the Registry will lead to the client a number of negative consequences:
- additional obligatory inspection of goods for subsequent transportation;
- the inadmissibility of the use when ordering services options
- "Of PJSC "TransContainer" – the shipper, the consignee";
- the possibility of failure in the acceptance of the order, with repeated cases of distortion of names of the goods after the incorporation of the client or his representatives in the Register.
3PL (third-party logistics)
This term is used when logistics services are purchased from a third party. A company that
provides 3PL services assumes responsibility for all logistics and transportation operations, including interaction with suppliers and purchasing, allowing clients to significantly reduce, or even cease to require, their own logistics capacity.
An empty run ratio
The average distance of an empty trip of a flatcar or container divided by the average distance of the total trip by the flatcar or container, respectively.
A container used to ship bulk loads without necessarily needing additional capacity, it has apertures for loading and unloading dry goods in bulk.
An individual or legal entity that has assumed the obligation, under a contract, of carriage
by general-use rail transport, to deliver a passenger, cargo or luggage from the point of departure to the point of destination and to hand the cargo or luggage to a party authorised to receive it (the recipient).
An individual or legal entity that is authorised to receive the freight or cargo.
An individual or a legal entity that acts on its own behalf or on behalf of the owner of freight or luggage under a contract of carriage, as indicated in the shipping document.
Transportation equipment for shipping cargo via various means of transport. Containers are durable enough for repeated use and can be stacked. Containers are divided into medium-duty (three- and five-tonne), which conform to former Soviet Union standards and are still used for shipments in Russia and the CIS, and ISO (20- and 40-foot) containers, which are used for Russian and international shipments. The universal standard unit TEU (twenty-foot equivalent unit) was introduced to measure transport flow volumes.
A train consisting of flatcars loaded with containers belonging to the carrier or to third parties. A train’s length and speed both comply with relevant legislation. A train is put together at its starting station and travels to its destination station without being divided en route and without any further re-consignment of the containers.
Cargo fit for transportation by container, or cargo for which containers are the best or only possible means of transportation.
The use of containers for cargo transportation, supply and storage.
Containerisation level or Containerisation ratio
For a particular type of goods this means the volume of goods transported in containers as a percentage of the total volume of such goods transported; for a region or mode of transportation (e.g. by rail) it means a ratio of cargo tonnage actually transported in containers to the total tonnage of transported cargo which could be potentially transported in containers (containerisable cargo).
A place equipped for the trans-shipment and storage of containers. A container terminal
typically includes one or more container yards. Rail-based container terminals are equipped with spur tracks for loading and unloading containers to/from railroad platforms (cars).
The number of containers handled upon arrival and departure at a port or station over a certain period of time.
An essential part of a container’s design, a crossover bend is a standard mechanism for
fixing containers to transportation vehicles or to other containers. Crossover bends are usually located in the lower and upper corners of a container. Twist locks or other equipment allow the container to be lifted, stacked or fixed in place.
Containers whose length is not divisible by 20 feet (such as 45-foot containers), apart from corner ones, also have an additional set of crossover bends whose lattice is the same as those of 20- and 40-foot containers. This enables the same transportation and loading
equipment to be used.
A cargo that can cause damage to property, human health or life if handled improperly. The shipment of such cargo is undertaken in accordance with special terms of transportation.
A period of time within which a carrier must deliver goods to a consignee and for which the
carrier is responsible to the cargo owners. The delivery period includes the time necessary to transport the goods from the departure point to the destination (including its loading and
unloading), to perform different associated operations and document execution. A delay in goods delivery against a set period incurs a fine payable by a carrier to a cargo owner, usually set as a percentage of carriage costs. A carrier is not required to pay a fine for delayed delivery in emergency and force majeure situations.
Domestic transportation or Domestic traffic
Transportation of containers where both origination and termination points (as indicated in the respective waybill) are located within the Russian Federation.
An integrated logistics service for delivering freight directly from the warehouse of the consignor (the supplier of the goods) to the warehouse of the consignee (the recipient of the goods). As a rule, it includes not only transport by rail and delivery by road, but also the handling of freight at a terminal and (if necessary) the customs clearance thereof and payment pursuant to INCOTERMS 2000. It appeared in response to freight-owners’ desire for their orders to be handled by a single entity.
For containers - transporting an empty container on a flatcar, for flatcars – a flatcar run without container(s) or any non-container cargo.
Export transportation or Export traffic
Export-bound container traffic, as indicated in the respective waybill.
Short-distance sea freight between two or more ports to group or distribute cargo (usually containers) in one of the ports for onward sea shipment or after such a shipment.
Small ships capable of sailing in relatively shallow waters. These are used for collecting
containers for the feeder ship’s own route and then loading onto lead ships, or for unloading containers from lead ships for subsequently transporting containers from ocean liners on smaller routes.
A specialised type of rolling stock designed to carry ISO containers.
A flexible polymer tank with a capacity of up to 24,000 litres that is designed to ship liquids in 20-foot containers.
A party that carries out or organises transportation and forwarding services under a forwarding contract, such as organising cargo transportation, signing cargo transportation contracts, arranging loading and delivery, and so on.
A form of payment for sea transportation of cargo, or the use of a ship for a certain period of time. Freight payment is determined by the volume of cargo delivered to the destination
or by the volume of cargo loaded onto the ship.
Freight shipped under a delivery contract. The following kinds of rail shipment exist: by car, part load, container, piggyback, route and group consignment.
A crane or hoisting machine mounted on a frame or structure spanning an intervening space, which often travels on rails. Gantry cranes are usually used to service open (less often covered) warehouses, especially those for single cargos, containers and timber, assemble industrial and civil units, serve hydroelectric power stations, and assist in shipbuilding.
A type of rolling stock with a flat bottom and relatively low sides, used to haul material such as ore or scrap, and loaded and unloaded from the top. May be covered or uncovered.
Import-bound container traffic, as indicated in the respective waybill.
The carriage of cargo, in one format via several modes of transport, where one of the carriers undertakes to organise the entire carriage of cargo from door to door. This includes delivery to the consignee’s warehouse, which can only be carried out by road.
International commercial terms (Incoterms)
International commercial terms are international rules acknowledged by government bodies, companies and businessmen throughout the world as an interpretation of the terms most frequently used in international trade.
As a rule, international commercial terms cover the sole rights and obligations of parties under an international purchase and sale agreement relating to the delivery of goods. Each term is a three-letter abbreviation.
ISO container or Container
A container manufactured according to specifications from the International Standards Organisation (ISO) and used for the intermodal transport of freight.
Isothermal container (thermos container)
A special container, with insulated walls, doors, floor and roof, that make it possible to maintain a constant temperature inside when transporting mainly food products.
Signs, images and other identification marks with which containers are labelled. This helps link a cargo with its carriage documents, distinguishes one freight shipment from another, provides a means for tracking containers and describes safety measures during transportation.
A ship that sails between certain ports. Such ships can hold containers destined for
A terminal area where containers are loaded onto and/or unloaded from flatcars.
The process of organising a chain of delivery, and managing that chain in the broadest sense. This chain may encompass both deliveries of raw materials needed for production and management of material resources at an enterprise, delivery to warehouses and distribution centres, sorting, handling, and final distribution at the points of consumption. In the context of transportation services, the main service is that of delivering cargo across a delivery route.
A territorial association of independent companies and organisations engaged in freight (transport agents, consignors, operators and customs bodies) that provides clients with related services (such as storage, maintenance and repair of containers) and has at least one terminal. The principal purpose of logistics centres in container freight logistics is to even out container flows at junctions of two or more modes of transport by grouping together containers travelling on the same route.
A flatcar designed to carry four TEUs.
Marshalling area (Marshalling yard)
A railroad yard found at some freight railway stations, used to separate some railroad cars from a train or add railroad cars to a train or split a train into several trains.
A medium duty container of an outdated local standard for Russia and former Soviet Union states, designed to carry loads not exceeding 5 tons.
A bill that documents the dispatch and delivery of goods, as well as freight haulage. It regulates relationships between consignor, carrier and consignee.
A train that consists of different types of railcars, carrying various types of cargo, often headed for various destinations.
Netting (infrastructure service)
Routing of empty cars or containers from their place of unloading to where they will be loaded next.
A container loaded through the top that is used for various goods, such as heavy equipment or oversized loads.
A legal entity or individual entrepreneur owning wagons and containers, or possessing them on any other basis, that participates, pursuant to a contract with a carrier, in the carriage process using the aforementioned cars and containers.
Combined carriage by rail and road. In the AIRT system, piggyback carriage is understood to refer to carriage by rail, of complete, loaded trailer trains, semi-trailers and detachable motor vehicle bodies.
This is usually a large rail point that handles both cargo and passenger trains and is where cars are switched between different trains. A railway junction is a complex of technologically linked marshalling yards, freight and passenger stations with main and crossover roads, bypass routes and feeder lines with passenger depots, engine houses and its own sources of electricity.
A railway junction differs from a normal railway station, which performs work obligatory at all stations, such as admission and departure of passengers. A railway junction transfers transit trains from one line to another, transfers cars from one station to another within the junction and between lines within that junction (there are usually at least three lines).
A stopping point for trains. Railway stations are called operation points because they divide the track into sections, or station-to-station blocks. Major modern stations house different equipment to help locomotives and cars function normally – engine houses, repair houses, car-washing equipment and servicing points. Marshalling yards and loading stations equipped with loading and container sites, with weight-handling equipment and warehouses, are also involved in freight haulage.
A heavy-duty loading machine, that is designed for working with ISO containers and can handle loads of up to 45 tonnes. Reach stackers can process containers reaching behind two rows of containers.
Cars for carrying cargo or passengers designated for railway transportation.
A schedule is the basis of a smooth train journey. It unites the operations of all railway
departments on which freight and passenger deliveries depend. Schedules are used in all countries of the world in which freight trains operate and are created with the help of computers, which are used to control schedule fulfilment.
Putting containers on top of each other before hauling or holding.
A unit equivalent to a railcar of 14 meters in length.
A train composed of 71 standard cars and 1 locomotive.
A company or an individual that loads and unloads ships. It is hired by a ship owner or a freighter.
A container that consists of two basic elements: one or more tanks and a frame manufactured to ISO 1496-3.
TEU (twenty-foot equivalent unit)
A unit to measure container transportation flow volumes, a TEU corresponds to the size of a 20-foot (6.1 m) ISO container. A standard 40-foot ISO container equals two TEUs.
Thermos container or insulated container
A 20-foot or 40-foot container covered with thermo-insulating coat, without the use of devices for cooling and/or heating.
A single, inclusive price, for the door-to-door transportation and delivery of a container. The price is set for one container and fixed for a certain period upon agreement with a client, if the client undertakes to provide a certain minimum volume of traffic.
Time-charter or Time-charter based sea shipping service
Sea shipping service provided by hiring a vessel for a specific period of time, for a remuneration known as hire, generally a monthly rate per ton deadweight or a daily rate. The charterer is free to employ the vessel as they see fit within the terms as agreed, but the ship owner continues to manage their own vessel through the captain and crew who remain serving on board.
Freight passing from one country to another through a third country. Whether cargo is permitted to transit a certain country and under what terms is subject to trade agreements and treaties between countries. Direct transit is when foreign goods are shipped under tariff protection, without holding at a customs warehouse; indirect transit is when goods arrive at customs warehouses and are then transported abroad.
Unified container transport system
Adopted in Russia and several other countries, this system means that cargo shipped in a container travels from sender to receiver via various means of transport with its integrity and security guaranteed. Several conditions must be met for the container transportation system to function.
Most importantly, there must be a fleet of containers. Their size and construction must be uniform so they can be shipped in railway vehicles, in trucks and in ships’ holds. In addition, they must be compatible for transfer from one means of transport to another and they must have special attachments so that cranes can load them.
The International Commercial Terms (Incoterms) are a set of pre-defined commercial terms published by the International Chamber of Commerce (ICC) that are widely used in international commercial transactions.
For brief overview of Incoterms 2010, please refer to the scheme below: